1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Request a quote or information
• Subscribe to our newsletter
• Contact us via email, phone, or social media
• Book a cleaning service

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (for service bookings)
• Service preferences
• Property details related to cleaning services

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Links clicked
• Access dates and times

This information helps us analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Process transactions and send related information including confirmations and invoices
• Send administrative information, such as updates, security alerts, and support messages
• Respond to customer service requests and support needs
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our website
• Deliver targeted advertising to you
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with our legal obligations

We process this information based on our legitimate business interests, for contractual necessity, and/or with your consent.

3. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

4. Third-Party Websites

Our website may contain links to third-party websites and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

5. Cookies and Other Tracking Technologies

We and our third-party service providers use cookies, web beacons, and other tracking technologies to track information about your use of our website. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.

We use the following types of cookies:

• Necessary Cookies: These cookies are essential for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

For more information about our cookie practices, please see our Cookie Policy.

6. Data Security

We have implemented reasonable security measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. We urge you to be careful about sharing your personal information with others and to be aware of the privacy settings of online services you use.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You may request access to your personal information that we hold.
• Correction: You may request that we correct any personal information that is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Objection: You may object to the processing of your personal information in certain circumstances.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.

For Canadian Residents

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other Canadian privacy laws, you have various rights regarding your personal information. For more information about these rights, you can contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

9. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: